Privacy Policy
Last updated: 14 August 2026
Riven Stone Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and look after any personal information you give us.
1. Who we are
Riven Stone Ltd is a supplier of traditional Yorkshire flagstone based in West Yorkshire.
For the purposes of data protection law, we are the data controller.
2. What information we collect
We may collect the following information when you contact us or place an order:
• Name
• Email address
• Phone number
• Delivery / collection address
• Company name (if ordering on behalf of a business)
• Payment details (processed securely by our payment provider – we do not store full card details)
• Any other information you choose to give us in messages or forms
3. How we collect information
We collect information when you:
• Fill in a contact or enquiry form on our website
• Email, message or phone us
• Place an order
• Visit our website (via cookies – see section 8)
4. How we use your information
We use your information to:
• Respond to enquiries
• Process and fulfil orders
• Arrange delivery or collection
• Send order confirmations and updates
• Improve our service
We only use your information where we have a lawful reason to do so (usually to perform a contract with you or for our legitimate business interests).
5. Sharing your information
We do not sell your personal information.
We may share it only with:
• Our website platform (Wix)
• Payment providers
• Delivery / courier companies (to fulfil your order)
• Professional advisers if required
All third parties are required to keep your information secure and only use it for the purpose we specify.
6. How long we keep your information
We keep your information only for as long as necessary:
• Enquiry details: usually up to 12 months
• Order details: for as long as required for accounting, tax and legal purposes (normally 6 years)
7. Your rights
Under UK data protection law you have the right to:
• Ask for a copy of the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (in certain circumstances)
• Object to or restrict how we use your information
• Withdraw consent where we rely on it
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies to help it function and to understand how visitors use the site. You can control cookies through your browser settings.
9. Security
We take reasonable steps to keep your information secure. However, no method of transmission over the internet is completely secure.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: Info@rivenstone.co.uk
11. Changes to this policy
We may update this policy from time to time. The latest version will always be shown on this page.